Php help css javascript jquery állások XXIII. kerületben (it üzemeltetés, telekommunikáció)

•  Help users solve everyday IT issues and provide excellent customer support.
•  Provide technical assistance for hardware, software, and network challenges.
•  Handle incoming support requests across multiple channels, including phone, email, chat, and web-based platforms. 

• Help in German with IT-related questions and problems
• Handle support requests received via phone, email, chat, and web-based ticketing systems.
• Assist with hardware, software, and basic network issues (full technical training is provided, so prior experience is not a must-have).

• SAP modulok (AA, MM, SD, FI, CO, PM, Bázis) rendszertámogatása
• SAP Help-Desk rendszerbe érkező hibajegyek, hibaelhárítási folyamatok menedzselése
• SAP támogatási és fejlesztési feladatok meghatározása, igények kidolgozása, megvalósításban való közreműködés

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in Spanish and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in Italian and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs

• Ensuring compliance with Service Level Agreements with our IT service providers.
• Proactively reducing and resolving technical incidents in restaurants through 3rd level incident management.
• Analyzing incidents and reports to identify opportunities for improvement.

• Advise and assist end users via telephone, email, or chat to resolve hardware, software, network, and peripheral issues.
• Monitor Service Desk agent interactions and related tickets, ensuring timely and effective coaching to improve performance.

Key Tasks and Responsibilities: • Taking ownership of customer issues reported and seeing problems through to resolution. • Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues. • Following standard procedures for proper escalation of unresolved...

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email).
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure.

• Lead proactive Problem Management, using trend analysis, event data, and service insights to prevent incidents before they occur.
• Provide end‑to‑end ownership of the Problem lifecycle, ensuring governance, prioritization, and control in line with ITIL best practices.

By getting hands‑on with portfolio planning and governance, start linking strategic priorities, running initiatives, and available capacity, sharpening organizational focus and reducing dilution of effort....

Service Desk Level 1  The Service Desk Level 1 Agent acts as the primary point of contact for end users, providing technical support via phone, email, chat, and web-based channels. The role is responsible for delivering a high standard of customer service, accurately logging incidents and service...

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Deliver established training programs using proven methods and materials to small groups, teams, or organizations with evolving needs.
• Develop and deliver training on topics such as product installation, maintenance, operations, upgrades, desktop tools, applications, and enterprise initiatives.

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

• SAP modulok (AA, MM, SD, FI, CO, PM, Bázis) rendszertámogatása
• SAP első szintű help-desk feladatainak ellátása, felhasználók támogatása
• SAP oktatási anyagok, felhasználói kézikönyvek készítése, karbantartása
• SAP fiókkezeléssel, jogosultságokkal kapcsolatos feladatok ellátása

Ownership, operation and development of digital HR systems: You’ll be responsible for effective operation and development of HR systems....