Technical állások, munkák it üzemeltetés, telekommunikáció területen

Location: Budapest, Hungary | Work Mode: OnsiteWorking Hours: 9:00–18:00 (1-hour break) | Type: Full-time...

• Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
• Report design, reliability, or maintenance issues to R&D.

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;

• Modern, reszponzív és újrahasznosítható frontend komponensek fejlesztése,
• Alkalmazáslogika és adatkezelési folyamatok megvalósítása,
• Szoros együttműködés a UX/UI csapattal és a product ownerekkel,
• API-k definiálása és integrálása,
• Authentikációs folyamatok fejlesztése és karbantartása,

• Handle inbound and outbound interactions with B2B customers
• Provide technical troubleshooting for mobile, fixed-line, internet, and TV services
• Respond to customer queries via calls, emails (Sprinklr), and ticket systems
• Manage open cases and follow up on pending technical issues

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Handling HelpDesk tickets related to errors, incidents, and inquiries concerning system integrations.   • Analysing and diagnosing technical issues reported by end-users.   • Collaborating with development teams, business analysts, and external vendors to promptly resolve problems.   • Providing...

• Handle inbound technical support requests (Phone, Email, Web).
• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group. 

• Be responsible for IP Infrastructure Solution pre-sales.
• Project management: Lead and guide the project team to identify, develop and close business opportunities with account manager/channel manager/ service manager.

• Lead, manage, and mentor engineering teams, fostering a high-performing and collaborative team culture
• Empower teams to deliver robust, scalable, and customer-centric software aligned with business needs

You will design, manage and operate ServiceNow solutions that power ISM’s user‑centric services, partnering with business stakeholders to co‑create workflows and knowledge that enable first‑time support, efficient escalations, and transparent service delivery....

THIS WILL BE YOUR JOB: ·         Answer contacts promptly and professionally ·         Provide assistance with inquiries and problems such as software, hardware and network issues ·         Use problem management and help desk systems (Confluence, Freshdesk, Kanban, etc.) ·         Troubleshooting...

• Cross-site support of the IT network and IT infrastructure for our sites in Wals/Salzburg and Lungötz/Salzburg
• Administration of the client and network landscape
• Co-design and further development of the company's IT
• Troubleshooting (2nd and 3rd level support) for software and hardware

• Design and deliver complex, high-impact network security solutions across multiple platforms and customer environments.
• Provide technical leadership, consultancy, and design authority across concurrent projects, guiding key technical decisions.

• Cybersecurity Analyst
• Cloud Engineer
• AI Engineer
• Data Engineer
• Functional or Application Analyst

Manage, maintain, and optimize SAP server landscapes based on Linux (Red Hat / SUSE), ensuring high availability, performance, and system reliability across productive environments....

• Improving and maintaining QA related processes in VS
• Ensuring alignment with ISO 9001, ISO 13485, FDA and Coloplast Quality Management System
• Creating, implementing QA related documents
• Preparing systems for ISO / FDA and internal audits
• Organizing QA trainings

• Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
• Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
• Ensure that issues are resolved within ticket life cycle

• Administer, maintain, and troubleshoot Windows Server environments (2008 / 2012), ensuring high availability and performance
• Manage and support Microsoft Active Directory services, including user/group administration and policy management