Php hell crm javascript jquery állások Németországban (it tanácsadó, elemző, auditor)

• Central technical point of contact for assigned accounts, ensuring high level of value realization and customer satisfaction.
• Delivery of pro-active services, like notifications of upcoming releases and possible impact and desk-side coaching

• Collaborate with stakeholders to gather and analyze business requirements for CRM solutions
• Design and implement Microsoft Dynamics 365 CRM (on-premises) solutions, including customizations and configurations
• Provide technical expertise and support during the implementation of CRM projects

• Central technical point of contact for assigned accounts, ensuring high level of value realization and customer satisfaction.
• Delivery of pro-active services, like notifications of upcoming releases and possible impact and desk-side coaching

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Taking responsibility: Support development and customization of Microsoft 365 solutions (Power Platform, SharePoint, …); assist in building automation and AI-driven solutions using Power Platform...

• Living cooperation: Support the IT team in daily operational activities
• Tackling tasks: Triage incoming tickets, categorize and coordinate requests; Support testing, regression tests and release readiness

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Partner with business and IT stakeholders to guide strategic and transformational initiatives across the Microsoft Dynamics landscape (D365 CE, D365 FO, Customer Insights, Marketing, Field Service).
• Establish and further strengthen the AI-Driven CRM System with an agentic approach.

• Analyze and clarify complex business requirements from global NPM Purchasing stakeholders, covering both change requests and project-related demands
• Advise business departments, process owners, and key users on solution designs for global, end‑to‑end purchasing processes

• Leading the architecture discussion for the Core Platforms (CRM, Billing etc.) to deliver seamless business solutions for the Energy Retail Segment
• Collaborating with business stakeholders to understand requirements and translate them into scalable and effective technical designs

• Partnering with IT and business stakeholders to translate operational needs into scalable ServiceNow solutions, including service catalogs, workflows, and reporting
• Facilitating workshops and aligning ITIL-based processes with ServiceNow capabilities to drive adoption and process excellence

Inspire customers to favour Adobe's Content Experience portfolio (Adobe, Experience Manager and Adobe's digital media technology) solutions by developing and delivering product presentations and demonstrations...