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• Working within a team focused on optimising MS Dynamics 365 CRM customer onboarding, streamlining enrolment workflows, and ensuring high‑quality data throughout the customer lifecycle
• Performing manual and exploratory testing to ensure comprehensive coverage

• Collaborate with stakeholders to gather and analyze business requirements for CRM solutions
• Design and implement Microsoft Dynamics 365 CRM (on-premises) solutions, including customizations and configurations
• Provide technical expertise and support during the implementation of CRM projects

• You will play a crucial role in digital transformation Projects
• Ensure project deliverables meet quality standards
• Support the development and implementation of technical solutions to monitor and improve data quality across the enterprise, with a strong focus on SAP R/3 and S/4HANA

• Living cooperation: Support the IT team in daily operational activities
• Tackling tasks: Triage incoming tickets, categorize and coordinate requests; Support testing, regression tests and release readiness

Owning Mollie's architecture at the deepest level, ensuring long-term scalability, performance, and maintainability...

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Lead the end‑to‑end ERP architecture with a strong focus on Microsoft Dynamics 365 FO, ensuring global scalability, performance, and stability....

Support our customers across Europe in their journey towards Sales and Service Cloud by delivering remote and on-site services in collaboration with experts from our own and other CoEs. . We place a strong emphasis on design review activities, monitor, analyze, and optimize complex business...

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Architect and implement AI solutions within SAP systems to enhance business processes and decision-making.
• Design and deploy scalable, secure, and high-performing AI powered applications on SAP BTP.

• Design and implement modern front-end interfaces for energy performance dashboards and AI-driven applications
• Develop interactive visualizations and compelling data storytelling components for business stakeholders

• Partner with business and IT stakeholders to guide strategic and transformational initiatives across the Microsoft Dynamics landscape (D365 CE, D365 FO, Customer Insights, Marketing, Field Service).
• Establish and further strengthen the AI-Driven CRM System with an agentic approach.

• Analyze and clarify complex business requirements from global NPM Purchasing stakeholders, covering both change requests and project-related demands
• Advise business departments, process owners, and key users on solution designs for global, end‑to‑end purchasing processes

Own Strategy & Roadmap: Define and steer the global digital platform strategy (incl. KPIs); align with corporate, marketing and regional needs...

Responsibility for support further development, and optimization of our Microsoft Dynamics CRM system (Sales, Customer Service, Customer Insights)...

• Own product vision, roadmap, and adoption strategy for AI capabilities across global customer interaction processes.
• Deliver cost reduction by prioritizing and scaling (agentic) automation of service requests (from intake and triage to resolution and escalation).

• Leading the architecture discussion for the Core Platforms (CRM, Billing etc.) to deliver seamless business solutions for the Energy Retail Segment
• Collaborating with business stakeholders to understand requirements and translate them into scalable and effective technical designs

• Design, build and operate scalable test automation frameworks for enterprise environments
• Drive and consult on test automation strategies for our customers
• Develop and maintain automated test cases (e.g. regression, integration, system and acceptance tests)

• Build server-side logic using Shopify Functions and develop custom apps on GCP (Cloud Run, PostgreSQL) to power platform operations.
• Manage multi-org pipelines using a single codebase to serve multiple Shopify Plus organizations with independent services and a shared database.

Marketing Process Architect: You are responsible for the end-to-end automation of our marketing processes. Your goal is to minimize manual operational effort in performance marketing through intelligent workflows....