Php help crm javascript jquery állások X. kerületben (it support, helpdesk)

THIS WILL BE YOUR JOB: ·         Answer contacts promptly and professionally ·         Provide assistance with inquiries and problems such as software, hardware and network issues ·         Use problem management and help desk systems (Confluence, Freshdesk, Kanban, etc.) ·         Troubleshooting...

• Lead, coach, and develop a 5-person international help desk team 
• Own daily operations, workload distribution, and ticket prioritization 
• Ensure SLA compliance, service quality, and continuous improvement 
• Act as a senior (L2/L3) escalation point for complex and critical incidents 

• Üzleti igények elemzése: új és/vagy meglévő alkalmazás kialakításához, módosításához kapcsolódó üzleti igények megértése, kapcsolódó dokumentáció véleményezése
• Részvétel szoftverfejlesztési projektekben, aktív közreműködés a csapat munkájában

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Üzemelteted az összetett VoIP ökoszisztémánkat;
• modellezed a VoIP rendszerek közötti bonyolult hibákat teszt rendszeren, ezeket javítod, a javítást ellenőrzöd,
• kapcsolatot tartasz a VoIP megoldásokat szállító, támogatást nyújtó partnereinkkel,

• Linux szerverek (fizikai, virtuális) menedzselése, karbantartása, mentése
• Alkalmazások futtatókörnyezetének szerver oldali üzemeltetése
• Belső és külső rendszerek, hálózat, szerverterem infrastruktúra teljes üzemeltetése
• HA rendszerek üzemeltetése
• Hozzáférés-, jogosultságkezelés, incidens kezelés

Provide exceptional technical support for the company’s eSignature component of the DAC...

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Felhasználói szerepkörök, jogosultságok beállítása;
• Szakmai területek új igényeinek felmérése, dokumentálása;
• Fejlesztések tesztelése és a részlegek felhasználóival történő teszteltetése;
• Rendszerhibák azonosítása és közreműködés a hibás működés javításában;

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Act as a single point of contact for phone calls (primary), chat and emails from users
• Assist customers with basic, how to, account, portals, etc related inquiries
• Coordinate with customers to track their details, navigate users to accurately enter their data in the portals/applications

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

Provide Tier 1 and Tier 2 technical support to end users, including troubleshooting hardware, software, networking, and electronic equipment issues (e.g., laptops, peripherals, printers, mobile devices, and conferencing systems)....