Junior software developer állások, munkák it support, helpdesk kategóriában

• Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.
• Provide to analyze, diagnose, and resolve recurring technical challenges.
• Ensure effective communication and alignment between customers, field service engineers, and global support teams.

• Own and manage end-to-end service management processes and tools, including incident management, service request management, asset management, and KNB management
• Ensure adherence to standards, policies and best practices in operations

• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID)
• Maintain and optimize our Hyper-V and Windows Server infrastructure
• Provide IT support across all levels (1st to 3rd line)
• Deliver hands-on IT support at congresses and events across Switzerland and Europe

Maintain and enhance the CMDB, ensuring accurate representation of infrastructure, applications, services, and their relationships. Define and implement CI lifecycle processes, classifications, and relationships. This includes verifying CI data and ensuring it's accurate and complete....

Menedzselt szolgáltatások nyújtása Tanácsadói munka Éles és kritikus rendszerek menedzselése Ügyfélkezelés és ügyfelekkel való kapcsolattartás Dokumentáció készítése...

• Manage the end-to-end lifecycle of our devices, including provisioning, onboarding of new joiners, and secure offboarding of leavers.
• Administer and continuously improve the macOS environment, specifically MDM standards, application deployment, and configuration management.

• Design, develop, and maintain interfaces with external systems, including APIs, file import/export processes, and web services;
• Support and maintain ERP integrations to ensure reliability, performance, and data integrity;

• Oversee software and tool license management across the organization
• Ensure timely renewals and compliance with licensing agreements
• Monitor and optimize license-related costs
• Maintain an organized repository of contracts and agreements

• Where? Gümlingen
• Duration: Permanent position
• Vacation: at least 5 weeks
• Weekly hours: 41 hours
• Join a growing company with a strong industry reputation and recognized leadership in energy services

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Handle support requests and provide support on hardware, software and networks
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices and business applications
• Escalate complex cases to other departments and update ITSM documentation

• Support in running IT projects as part of the project team (PMO)
• Assist the project team in the documentation of software requirements, business processes and tests
• Analyse together with the project team business department processes and optimize them
• Help with second level support

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....