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Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

• Support in running IT projects as part of the project team (PMO)
• Assist the project team in the documentation of software requirements, business processes and tests
• Analyse together with the project team business department processes and optimize them
• Help with second level support

• Manage, maintain, support, and upgrade facility applications and collaboration platforms
• Ensure stable and reliable operation of services, including monitoring, troubleshooting, and incident resolution

PROACTIVE 1ST LEVEL SUPPORT. You are the first point of contact for all colleagues across our global offices. By working closely with your team, you ensure fast and solution-oriented IT support, on-site and remotely. RELIABLE CLIENT MANAGEMENT. You manage our client devices with precision, from...

• Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
• Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).