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• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

Investigating customer issues. Analyze customer‑reported problems by reviewing logs, user activity, integrations, and backend systems to understand what happened and why....

• Be the first point of contact for IT-related questions via phone, email, chat, and ticketing systems
• Support users in German and English
• Troubleshoot common hardware, software, and access-related issues
• Log and track incidents in our ITSM system
• Escalate more complex issues to specialist teams

• Felhasználók L1/L1.5 szintű IT támogatása
• Hibajegyek kezelése ticketkezelő rendszerben, e-mailben és telefonon, dokumentálásuk és SLA-k követése
• Windows kliensek, Microsoft 365, Android és iOS eszközök támogatása

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Technikai segítségnyújtás: Hardveres és szoftveres problémák első szintű diagnosztizálása és elhárítása a rendelkezésre álló tudásbázis alapján.
• Multi-channel kommunikáció: Német nyelvű ügyfélmegkeresések professzionális kezelése írásban (online csatornákon) és szóban.

• Felhasználók támogatása telefonon és e-mailben felmerülő informatikai problémák és kérdések esetén.
• Hibabejelentések és kérések fogadása, rögzítése, nyomon követése, valamint a megoldásuk koordinálása.

• Assist with installation, confguration, maintenance and upgrading of computer hardware and software
• Help in the deployment of replacement computers necessitated by security protocols and compliance standards
• Oversee inventory management and support responsible disposal of obsolete IT hardware

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta....

IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good...

• Use technical product knowledge to solve complex problems and to develop and provide solutions and best practices
• Champion our customer and our Service organization in New Product Development and product design changes, bringing voice of customer and service

Applications Support Specialist (m/f/d) Avantor® is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. We work side-by-side with customers at every step of the scientific journey to enable...

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

• Support in running IT projects as part of the project team (PMO)
• Assist the project team in the documentation of software requirements, business processes and tests
• Analyse together with the project team business department processes and optimize them
• Help with second level support

• Manage, maintain, support, and upgrade facility applications and collaboration platforms
• Ensure stable and reliable operation of services, including monitoring, troubleshooting, and incident resolution

• Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
• Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).