Php help cams javascript jquery állások Németországban (it support, helpdesk)

• Assist with installation, confguration, maintenance and upgrading of computer hardware and software
• Help in the deployment of replacement computers necessitated by security protocols and compliance standards
• Oversee inventory management and support responsible disposal of obsolete IT hardware

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta....

• Use technical product knowledge to solve complex problems and to develop and provide solutions and best practices
• Champion our customer and our Service organization in New Product Development and product design changes, bringing voice of customer and service

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

• Support in running IT projects as part of the project team (PMO)
• Assist the project team in the documentation of software requirements, business processes and tests
• Analyse together with the project team business department processes and optimize them
• Help with second level support

• Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
• Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).