Technical állások, munkák it support, helpdesk kategóriában

A szoftvertesztelési feladatok becslése, tervezése, ütemezése és koordinálása annak érdekében, hogy a termékfunkciók teljes körű lefedettsége és a határidők betartása biztosított legyen....

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.

• Application and IT infra support
• Incident Management and Request Fulfilment
• Receiving end user calls
• Provide elevated level of remote technical support and resolution
• Provide detailed documentation about the reported issues in the ITSM tool
• Provide proactive IT support

• Act as first point of contact for our customers, resolving technical issues of our clients
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Daily management of the 1st Level Support / Dispatcher team
• Conducting performance evaluations and implementing individual development plans
• Monthly one-on-one meetings
• Planning work schedules
• Supporting the professional development of team members
• Creating a motivating work environment

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email).
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure.

The Information Technology Office at Central European University (CEU) invites applications for a part-time (20 hrs/week) Event and Audiovisual Support position at its Budapest site. The successful candidate will also occasionally provide support to the Vienna campus as needed....

• Be the first point of contact (Level 1 support) for German-speaking end users
• Handle requests via phone, email and ticketing tools
• Solve typical IT issues (password resets, access, basic troubleshooting, guidance)
• Document cases accurately and log tickets with clear notes

• Supporting and lifecycle management of IT devices
• Managing local projects related to ATM operations
• Coordinating and participating in off-site activities at ATM locations
• Delivering technical support during internal and external audits

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Support the administration and optimization of Microsoft Azure and Microsoft Entra ID environments
• Assist in identity and access management processes (user lifecycle, role assignments, permissions governance)
• Contribute to Exchange Online and e-mail administration tasks

• Planning, installing, configuring, replacing, and maintaining PCs and iOS devices according to the standard
• Providing first-level IT support to users via phone, ticketing system, and on-site assistance
• Troubleshooting and resolving hardware, software, and connectivity issues

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

Management of Technology ServiceNow queue ensuring adherence to service level response and resolution requirements Service request support including end-to-end management of L1-L3 incidents with internal and vendor resources Development of ServiceNow reporting including service level metrics...

• Install and configure computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Troubleshooting concerning system and network problems, diagnosis and solving hardware/software errors
• Providing support including procedural documentation Supporting

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

German-Speaking L1 Support Specialist | Budapest, Hungary | Hybrid Working We’re currently supporting a major international organisation with the hire of a German-speaking Level 1 Support Specialist to join a growing IT Service Desk team based in Budapest. This is a fantastic opportunity for...

With your enthusiasm for technical support, you will assist the Infrastructure team offer first and second-level support for end-users, including diagnosing and resolving software and hardware-related problems...