Német állások, munkák it support, helpdesk kategóriában

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

Key responsibilities • Act as a single point of contact for phone calls (primary), chat and emails from users • Assist customers with basic, how to, account, portals, etc related inquiries • Coordinate with customers to track their details, navigate users to accurately enter their data in the...

• Order management for small accounts
• Return processing in SAP
• Stock availability check to inform dealers
• Following up and resolving delivery-related incidents
• Report creation requested on demand by line manager
• Help other specialists with routine tasks when needed
• Customer master management

• Handle inbound technical support requests (Phone, Email, Web).
• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group. 

• To write manual Test cases for new features and functionalities in Jira Xray
• To execute test cases and document test results and evidence in Jira Xray
• To raise the bugs from testing and following it with developers on bug status

• Manage customer issues from initial contact through to resolution, ensuring accurate records and clear communication.
• Provide technical support via face-to-face, telephone, and written channels.
• Troubleshoot and resolve hardware and software issues using structured technical analysis.

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

ICT Assistant - Helpdesk 100% We are one of Switzerland’s leading business law firms and are looking to strengthen our ICT team in Zurich by hiring a service-oriented L1 IT Support Specialist with a strong interest in finance and accounting workflows, as well as a curious mindset and willingness to...

Technical Support Engineer(Mechatronics) (m/f/d) About Hapa Hapa is a leading organization headquartered in Volketswil, Switzerland. As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry. Our business portfolio...

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

IT Supporter (m/f/d) IT Supporter (m/f/d) Are you passionate about solving technical challenges and providing support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference to global health? Bavarian Nordic is looking for a dedicated and...

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Support the maintenance and organization of the IT hardware inventory (e.g., laptops, monitors, peripherals).
• Assist in hardware setup, configuration, and basic troubleshooting.
• Provide on-site support for employees, including technical guidance and handling smaller issues.

Teamlead IT Service Desk (f/m/d) 80 - 100 % This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional as Teamlead IT Service Desk (f/m/d) 80 - 100 % Your daily contribution: Lead and...

IT & Telecom Support Engineer / Technical Analyst At Salt Business, we bring the world of communication and IT technologies closer to companies, aiming to delight our customers with expertise, simplicity, and commitment. Within Salt Business customer service, we act as dedicated and personal...

• Providing tech support for employees in Munich office and remote workers from Germany
• Full time and role advancement to mid/senior profiles
• Pivoting to system administration or information security teams

Powering transformation for a sustainable future At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on...