Security compliance állások, munkák it support, helpdesk kategóriában

• Provide advanced troubleshooting for complex mobility incidents escalated from L1 support
• Diagnose and resolve device enrollment, configuration, compliance and application deployment issues
• Support mobile OS upgrades, patching strategies and device lifecycle events

• Design, implementation, and maintenance of SAP authorization concepts in SAP S/4HANA, SAP HCM, and the Fiori environment
• Analysis, implementation, and documentation of user and role requirements in close collaboration with the business departments, based on the existing ODW business role concept

• Take full ownership of customer-reported issues and ensure timely resolution;
• Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;

• Take full ownership of customer-reported issues and ensure timely resolution;
• Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;

• Acting as the first point of contact (SPOC) for end-users, providing support for IT-related issues
• Delivering technical assistance via email, chat, phone, and ITSM tools
• Supporting customers in the contracted languages (English and German)

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• You are part of a team who is responsible for the global infrastructure services (planning, design, installation and administration)
• You ensure the proper service delivery of the entitled end to end services (network infrastructure, Storage, Server, VM, interfaces, 芒聙娄)

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

As Digital Workplace Technologies Leader / IT Services Manager (m/f/d), you will be responsible for delivering a high-quality Digital Workplace experience for employees across Switzerland. You will lead the contractor-operated Digital Workplace Technologies team and ensure that employees are...

Reporting directly into the Head of Operations on division KPIs, health status, and attention points/risks Leading, mentoring, and managing Service Operations Managers and support teams across L1, L2, and L3 Overseeing daily operational performance, ensuring SLAs/KPIs are met, and managing...

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure