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• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams

VPS üzemeltetés - VPS telepítések, konfigurálás, csomagok és programok telepítése, PHP‑verziók frissítése, hibadiagnosztika és megoldás technikai ügyfélproblémák esetén....

• Provide first-level IT support for hardware, software, access, password, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues and resolve incidents whenever possible.

• Provide first-level IT support for hardware, software, access, password, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues and resolve incidents whenever possible.

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in both German and English
• Document and track incidents in the ticketing system

Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues....

• Technikai segítségnyújtás: Hardveres és szoftveres problémák első szintű diagnosztizálása és elhárítása a rendelkezésre álló tudásbázis alapján.
• Multi-channel kommunikáció: Holland nyelvű ügyfélmegkeresések professzionális kezelése írásban (online csatornákon) és szóban.

• Receiving, triaging, and resolving tickets via the help desk system in line with SLA and priority guidelines
• Diagnosing and fixing hardware and software issues on laptops and peripherals

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair in clear written German

• supporting end-users in troubleshooting day-to-day tech issues
• maintaining office infrastructure
• maintating asset inventory (laptops, pheripherals, displays, printers)
• Seniority development within HelpDesk
• Develoment into System Administration, Platform Management, Information Security

• Provide 2nd-level support for manufacturing applications used across global production sites.
• Analyze and resolve incidents, service requests and application-related issues.
• Support daily operations and administration of manufacturing systems.

• Ensure the stable operation, maintenance and business continuity of our APPlus ERP system.
• Provide 1st and 2nd level application support, troubleshoot issues and coordinate problem resolution with external software vendors.