Junior software developer állások, munkák informatikai támogatás kategóriában

• kapcsolattartás feladatok felelőseivel, valamint információk bekérésével, rendszerezésével a feladatgazdák munkájának támogatása,
• a kapott feladatstátuszok alapján a nyilvántartások frissítése, dokumentációk nyilvántartása,
• rendezvények előkészítése, szervezése és dokumentálása; kimutatások készítése,

• Hibajavítás,
• Karbantartás,
• Tartalom feltöltés,
• Előforduló alakítás(ok) elvégzése

• Releváns SAP modulok és üzleti folyamatok ismerete vagy elsajátítása
• SAP rendszer bevezetésében aktív részvétel
• Szakmai döntések, folyamatok kidolgozása, dokumentálása
• Fejlesztési munkák követése, támogatása, tesztelésben való aktív részvétel

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Support of the global CRM Manager in administrative tasks as well as in the implementation of best practices
• CRM first-line support for Salesforce managers and IT in local subsidiaries
• Creation of Veeva and Salesforce reports
• Setting up new users in Veeva and Salesforce

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.

• Identify and collect requirements to improve Salesforce from users and cross-functional stakeholders
• Implement Salesforce configuration changes such as Flow Builder automations, custom fields, page layouts, record types, custom settings, dashboards, and reports based on those requirements

• Act as a trusted advisor to clients, from practitioners to C-level executives
• Deliver engaging presentations and product demos that showcase real-world value
• Lead workshops and discovery sessions to uncover customer challenges and opportunities

• You handle support requests via our internal ticketing system and provide first-level support, e.g., for SAP HCM-related questions, login issues, or password resets.
• You forward more complex cases to the second- or third-level support and ensure that all necessary information is complete.

• You will support our employees in the onboarding and offboarding process by ensuring that all IT resources are provided and correctly set up.
• You provide IT support through the IT Service Desk, ensuring adherence to SLA's and KPI's.

As an IT Support Analyst at Philip Morris (PMI) in Lausanne, you will be responsible of the support and maintenance of our commercial systems (consumer database solutions, retailer apps, digital platforms and mobile apps) using service management, providing support to our commercial organization,...

• Proposing additional enhancements and new software solutions for the firm's legal professionals and administrative departments
• Troubleshooting software problems for firm users as they relate to firmwide, departmentally-driven technology projects

• Administration and maintenance of our workstation and lab systems (Linux, macOS, Windows)
• Participation in IT projects of the institute (e.g. services, licence management, monitoring)
• Administration of user accounts
• 1st level support for our scientists
• Support of our videoconferencing systems

• Develop, monitor, and document data pipelines in Azure Data Factory and Databricks.
• Assist in data analysis and troubleshooting to ensure smooth data flow across the platform.
• Build Power BI reports and contribute to new data models used by the business.

• Provide expert-level Tier 3 troubleshooting and resolution of complex customer issues for VIAVI's Transport and ONE LabPro products.
• Collaborate closely with R&D, product management and T1/T2 support to investigate and resolve customer issues.

• Collaborate with the sales team to understand customer requirements and provide expert guidance on how our SaaS solutions can address their challenges.
• Conduct product demonstrations and presentations to potential customers, showcasing the features and benefits of our API.

• You will help new employees get started quickly by allocating and installing IT equipment.
• You will act as a point of contact to support new employees' introduction to our systems (hardware, software, mobile services), provide help with onboarding and be available to answer questions.

• Serving as the main contact for business users and the IT/CRM support team.
• Delivering first-level support, troubleshooting, and guidance to end users.
• Creating and maintaining documentation, user guides and training materials for all sales systems and tools in use.