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• Provide first-line IT support for incidents and service requests to users across Europe.
• Troubleshoot technical issues and service requests through multiple support channels.
• Resolve issues at first contact whenever possible.

• Receipt / Download / Accept cases from Document Exchange Tool or electronically
• Translation of all relevant European Non-English information from source documents to English and updating relevant fields in Standard Adverse Event form

• Partnering closely with Country Controllers and relevant business stakeholders to develop solid working relationships
• Participating actively in the transition of activities from local controllers or external providers into the COE

• Managing and applying the Collection Strategy for the Customers Portfolio of the Roche Affiliate
• Contacting and doing follow-ups with customers on overdue invoices, manage Customer Complaint (dispute management) and dunning process

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey — from first question to full resolution

• Assist in talent acquisition and recruitment processes, coordinate EB actions
• Conduct employee onboarding activities/Buddy Program and help organize training & development initiatives

• Monitor and analyse fleet performance, utilization, and lifecycle metrics across the vehicle portfolio
• Develop, prepare and maintain regular performance reports and dashboards for key stakeholders
• Deliver actionable insights to support fleet optimization, cost control, and operational efficiency

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Help design smart, scalable cloud applications using Azure-native and custom components
• Build, operate, and monitor cloud solutions end‑to‑end
• Automate everything you can – scripts, processes, workflows

• Responsible for day-to-day work
• Timely reporting of Metrics and updating related quality tools/ trackers for deliverables
• Setting performance goals for the team
• Ensure appropriate distribution of work among direct reports
• Ensure proper communication with Client (as applicable)

• Complete invoice generation and validation in line with contract terms and pricing
• Supervise and resolve billing errors, discrepancies, and exceptions
• Manage billing blocks and support release activities in SAP where required
• Perform billing corrections including rebilling and data adjustments

• Communicating with our international customers and business partners in English
• Receiving and processing customer orders in our internal systems
• Providing information about products and order status
• Handling customer questions and helping to resolve issues

• Coordinate end-to-end payroll activities
• Serve as the main point of contact for stakeholders regarding payroll-related matters
• Monitor payroll delivery performance and proactively identify risks, issues, and improvement opportunities

• Design, build, review, test, and maintain Ruby on Rails features and services in line with Diligent’s agile engineering practices
• Own technical delivery for projects, epics, and major user stories, including solution design, implementation planning, and execution through to production

• Webes és mobilalkalmazások tervezése, fejlesztése és támogatása egy agilis szoftverfejlesztő csapat tagjaként
• Az elkészült fejlesztések technikai tesztelése, a feltárt hibák javítása
• Fejlesztési és műszaki dokumentációk elkészítése, naprakészen tartása

• You are open-minded, curious and happy to carry out the necessary People Development administrative tasks.
• You would like to gain experience in HR, especially in People Development or further develop your existing knowledge.

• Power BI riportok és dashboardok fejlesztése, karbantartása és továbbfejlesztése
• Power Automate alapú workflow és automatizációs megoldások kialakítása
• Adatmodellek, ETL folyamatok és adattranszformációk tervezése és fejlesztése
• SQL alapú lekérdezések készítése és adatforrások integrációja

• Configure and develop ServiceNow capabilities
• Build and support integrations between ServiceNow and Flexera for asset/license-related data ingestion.
• Build and support integrations between ServiceNow and NetBox for infrastructure and network/OT asset data ingestion.

• Design, build, and operate the firm’s AI platform including shared services, APIs, SDKs, and tooling
• Drive architecture across scalability, reliability, security, developer experience, and cost

Contribute to group wide category management, supplier relationship management, sourcing and operative procurement excellence according to the defined KPI....