Representative állások, munkák XXII. kerületben

• Customer lifecycle support
• Administration handling
• Order management
• Quotation processing
• Master data maintenance
• Collaboration with cross-functional teams
• Delivery of outstanding service
• Maintenance of accuracy and professionalism

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Processing vendor master data requests in a timely and accurate manner
• Following up on outstanding actions to ensure requests completion on time
• Mentoring and training new team members
• Performing reporting activities for the Team Leader
• Leading process improvement initiatives

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Leading transformation strategy during migrations
• Accelerating adoption and monitoring health of migrations
• Triaging technical friction with engineering and product teams
• Orchestrating cross-functional handoffs to Customer Value team

• Proactive out of stock management with customer involvement by offering alternatives
• Management of phone orders and customer initiated order amendments in SAP
• Ownership of incoming queries from customers
• Raising and responding to internal query management tickets on time as appropriate

Munkakörhöz tartozó feladatok ellátása....

• Managing customer requests across various channels and platforms
• Investigating and understanding the root causes of customer inquiries
• Documenting all customer interactions to track activities effectively
• Inputting data into Ford systems as required

Quality representative responsible for all QMS related and operational quality activities and issues relating to the commercial business...

• Providing TC strategy and costing structure for category size “B” deals and strategic TC deals
• Procurement SPOC in bid teams and due diligences
• Staffing bid sourcing team to support the deal
• Ensuring competitive deal pricing
• Applying procurement strategy considering market trends

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team

• Providing exceptional customer service experience to external customers and internal stakeholders in administration, order management, quotations, master data
• Processing and following up all relevant requests within division’s guidelines

• Collection of debt on an allocated portfolio of customers
• End-to-end credit management tasks
• Calculation, approval and maintenance of credit limits for new and established customer accounts
• Regular 'order hold' review and decision making

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Kundenberatung zu IP-VPN-Produkten und Enterprise-Access-Lösungen der IoT Unit
• Analyse kundenspezifischer Use Cases und Ableitung passender Lösungsoptionen aus dem IP-VPN-Produktportfolio
• Unterstützung des Vertriebs bei der Positionierung, Erklärung und Beauftragung von IP-VPN-Produkten

• Leading new assignments and projects individually or as part of a team
• Interacting with customers and vendors and participating in sales discussions
• Managing and maintaining vendor contract information
• Participating in invoicing processes
• Maintaining supplier database

• Coordination and tracking of sales pipeline and business opportunities
• Support of bid and proposal processes
• Follow-up with internal stakeholders and external partners to keep opportunities moving
• Conducting market research and identifying new business opportunities

• Identification, shaping, and pursuit of strategic platform and institutional opportunities within the international space sector
• Proactive identification of new business leads and engagement with potential partners
• Conducting market research activities and market analysis