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• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintenance of high service standards
• Contribution to organizational growth and success

• Driving strategic transformation initiatives
• Partnering with operations leaders, digital enablement teams, PMO, and cross-functional stakeholders
• Identifying transformation opportunities
• Designing future-state processes
• Leading implementation initiatives

• Leadership and development of Knowledge Retention, Business Intelligence and tactical governance teams
• Ownership and continuous improvement of Customer Care process governance framework
• Oversight of process taxonomy and Promapp governance

• Support the day-to-day management of client projects and campaign deliveries
• Brief creative and content teams on digital asset development
• Assist with e-commerce, CRM, and digital marketing projects for international brands
• Help coordinate and maintain global digital toolkits and marketing assets

• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Welcoming Deloitte clients, guests and colleagues with client care
• Keeping the reception area and meeting rooms tidy
• Managing incoming and outgoing calls on central switchboard
• Preparing and serving refreshments and catering
• Meeting room set-up
• Coordinating daily courier and postage services

• Receiving, triaging, and resolving tickets via the help desk system in line with SLA and priority guidelines
• Diagnosing and fixing hardware and software issues on laptops and peripherals

• Primary contact for all helpdesk inquiries
• Telephone and desk-side support for software, applications, and hardware issues
• Building, upgrading, and maintaining PC systems
• Setting up network access for new users

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Providing support, insight and explanation on HR systems
• Advisory and administrative activities in one or more main area of HR business processes and employee lifecycle events
• Providing customer service on HR related activities such as inquiry resolution, request management, and troubleshooting

• Management of c. a32bn of revenue and c. a30.3bn of EBITDA
• Management of complexity of 215 legal entities with financial responsibility for geographies and verticals

• Calculating and posting business transactions
• Processing invoices with PO and Non-PO
• Reviewing invoices and requisitions for satisfactory payment approval
• Ensuring quality of accounts payable processes
• Handling non-compliant and non-standard processes within the country

• Management of overall relationship with HR Operations’ strategic vendors
• Governance of the HR Operations vendor management lifecycle
• Strategic management of vendor relationships ensuring quality, compliance, cost discipline, and continuous improvement

Assessment and consolidation of regional and local applicability requirements for global Travel & Expense directives, governance decisions, and framework changes...

• Implementing and coordinating overarching projects and initiatives across EMEA HR Operations at country and/or regional level including defining, maintaining and continuously enhancing standard processes
• Global project involvement to represent EMEA specific insights and perspectives

• Support the Group Treasury financial reporting process
• Assist in the preparation of the Group Annual Report including disclosures
• Create and submit journals
• Produce management reporting documents
• Operate controls effectively
• Liaise with Internal and External Auditors and other Group Finance teams

• Preparation and delivery of high quality network designs and customer solutions
• Definition and agreement of project scope, time, budget and resource estimation
• Collaborative work with designers and engineers to resolve design and implementation issues

• Automatizált UI és end-to-end tesztek fejlesztése webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek karbantartása webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése

• Preparation and leading of FIT-to-Template workshops for Financial Compliance
• Scoping workshops for Financial Compliance
• Liaising with local affiliate Finance stakeholders for the implementation of Financial Compliance requirements
• Assessment of localization requirements for Authorization

• End-to-end delivery of complex strategic projects
• Development of CRM strategies, audience mapping frameworks, and customer journey recommendations
• Application of DCO (Dynamic Creative Optimization) expertise to support campaign and personalization strategies