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• Downloading and forwarding copies of invoices and customer account statements to clients
• Performing ad hoc administrative tasks for the Accounts Receivable team and the Team Leader
• Handling written and telephone communication with clients
• Preparing and reviewing Accounts Receivable (AR) ageing reports

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Process and manage customer orders from order entry through invoicing.
• Check accurate customer master data and contract and forecast availability
• Coordinate with internal stakeholders to resolve order, delivery, stock, and invoicing issues

• Process and manage customer orders from order entry through invoicing.
• Check accurate customer master data and contract and forecast availability
• Coordinate with internal stakeholders to resolve order, delivery, stock, and invoicing issues

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Assist in monitoring and managing bad debt customers submitted for TCI and third-party collection
• Perform provision calculations and reporting for the designated market
• Track and allocate incoming payments from insurance companies and third-party collection agencies

As a member of our Inside Sales presales team you are contributing to keep our customers software infrastructure up to date. By this you support our customers in improving their business and profitability....

• Identify AI and automation opportunities across business processes
• Work with different departments to understand processes, pain points and repetitive activities
• Challenge existing ways of working and propose simpler, automated or completely new approaches

• Monitor data across the firm using Aladdin’s Thresholds Reporting System
• Investigate data and prepare accurate reports (e.g., Major Shareholding, Net Short Selling, Takeover Panel) to regulators and companies within prescribed timelines

• Assist O2C Market Customer Care teams with daily operational activities
• Responsible for Customer order administration
• Responsible for capturing customer orders accurately and efficiently into the ERP system