It support állások, munkák XVII. kerületben

Stratégiai szerep: Az RBHU MPE követelményeinek betartása mellett Te irányítod a szanálási folyamatokat, hozzájárulva a hosszútávú stabilitáshoz, miközben az EBA és SRB irányelveit valósítod meg és biztosítod az MREL megfelelést is....

• Handling service requests and inquiries from NNG’s wide range of partners (B2B) and end customers (B2C) in English and/or Hungarian
• Managing support requests in writing through HubSpot and Jira Service Management

• On-site support in the Budapest office and remote assistance to colleagues worldwide in both English and Hungarian
• End-user support for PCs, Macs, mobile devices (iOS and Android), printers, scanners, and video conferencing systems

• Technikai tanácsadás és támogatás
• Szakértői szintű iránymutatás nyújtása belső ügyfelek számára Azure-alapú megoldások tervezésében, megvalósításában és üzemeltetésében, a vállalati landing zone architektúrán belül

• Drive Site Strategy With Localised Data-Driven Action Plans
• Lead Through Leaders By Mentoring Senior Team Leads
• Own Operational Excellence Across Quality, Cost, And Speed Metrics
• Act As The Local Anchor For Customer Support In Budapest
• Navigate Complexity With Compliance To Hungarian Labor Law

• Technical and business support for internal and external users of GSCF applications
• Quick resolution for application issues
• Leading technical discussions with clients and projects
• Collaboration with Product, DevOps, and Developers to investigate and resolve reported issues

• Primary contact for all helpdesk inquiries
• Telephone and desk-side support for software, applications, and hardware issues
• Building, upgrading, and maintaining PC systems
• Setting up network access for new users

• Contribution to Customer Platform team for fraud prevention solution
• Delivery of high-quality NodeJS, TypeScript and React code with simplicity, performance, and scalability
• Design and implementation of client and database-related application features

• Full cradle-to-grave ownership of customer enquiries and issues
• Management of dynamic workflow across different channels
• Creative diagnosis of complex issues
• Collaboration with KYC and Financial Crime teams to facilitate customer issues
• Identification and intervention of at-risk customer behaviors

• Proactive review of partners’ operating environments to deliver training, documentation, and best practices in customer support
• Development of tailored support documentation and leading workshops to map out support models for new partnerships

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic connecting customers to automation solutions

• Managing Relationship With Avis Budget Group Customers, Partners And Rental Stations Via Phone And Email
• Managing Overdue Rentals Including Investigating Reasons For Delay And Extending Rental Agreement
• Managing Car Change Process Ensuring The Right Car Category Is In The Right Place At The Right Time

• Maintenance of the Tulip Operating System including building, packaging, and support
• Configuration and maintenance of routing, networking, and device configurations
• Maintenance and addition of bootloader, kernel patches, and device trees on Tulip hardware
• Porting the Tulip OS to other hardware targets

• Office coordinator tasks
• Organization of office tasks
• Document writing
• Spreadsheet maintenance
• Data entry into internal office and human resources software
• Support of payroll administration
• Management of office petty cash
• Liaison with office vendors
• Scheduling and planning meetings and appointments