Junior it helpdesk munkatárs állások, munkák

• Represent and perpetuate HydraFacial's customer service values.
• Promptly respond to incoming customer inquiries by phone, via chat or video call, Zoom etc.
• Complete and accurate data entry and documentation of customer interaction.
• Follow up on customer inquiries and document response.

• Hívások, bejelentések fogadása, adminisztrációja a Service Desk rendszerben
• Felhasználói támogatás nyújtása (helyszíni, távoli)
• Kliens oldali szerviz tevékenység ellátása
• Raktárkészlet kezelése, hozzákapcsolódó adminisztrációs feladatok
• Telefonközpont mellékek adminisztrációja

IT Service Manager 100% (f/m/d) Your Responsibility In your Responsibility as an IT Service Manager you will play a key role in the design, implementation, and optimization of IT Service Management solutions for the UBS Card Center using BMC Helix ITSM SaaS. You will be responsible for gathering...

• Du analysierst und bearbeitest After‑Sales‑Anfragen (Schwerpunkt Retouren & Lieferungen) und stehst dabei im direkten Austausch mit unseren Kunden
• Du steuerst und überwachst alle Vorgänge zuverlässig innerhalb der vereinbarten Service Levels

As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector...

• Manage and respond to distributor inquiries in a timely and professional manner
• Process and follow distributor orders and requests accurately and ensure smooth and timely order fulfillment

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

Conducting mathematical research in one of the above-mentioned subfields. Developing software packages to support the research project. Publishing research results and presenting them at conferences Contributing to teaching activities and, if required, supervising student assistants. ...

• Create clear, user friendly copy for UX/UI, support content and other communication materials.
• Coordinate and continuously improve translation workflows and processes, collaborating closely with internal teams and external partners

• Work closely together in a team of Sales Managers and Customer Sales Support
• Support the sales team in physical and digital customer interactions (e.g. (online) product demonstration, social selling, LinkedIn…)
• Qualify leads and conduct first outreaches

• Technical interface to the customer:
• for providing remote or on-site technical support during battery integration, testing and production failures
• for customer battery lab- and vehicle integration and testing.
• to analyze battery failures or integration issues

Own the entire sales strategy and execution for your key customers, including territory & account planning, pipeline & opportunity management, and forecasting....

Customer Success Specialist (f/m/d) 100% Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth,...

• Optimize processes: review and improve process descriptions and documentation.
• Maintain documentation & Jira: manage docs, handle implementation tickets, create Jira reports to track progress.
• Validate implementations: test and evaluate new implementations for quality.

You will be a part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing frontline support by resolving customer(s) problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while...

• Source, develop, qualify, and close new and existing leads and opportunities
• Develop and implement account plans to build pipeline and deliver on revenue targets via new business acquisition
• Build relationships with key customer stakeholders and generate sales opportunities

• Assisting in the development and delivery of workshop concepts, enablement sessions, and learning formats
• Collecting and structuring data to support our IT colleagues in integrating relevant topics into the HR system
• Preparing and facilitating stakeholder meetings, team meetings, and workshops

• A Giganet lakossági és üzleti ügyfeleinek támogatása emailen és telefonon
• Mikrohullámú, GPON hálózatok és TV szolgáltatások működésének rendszergazdai támogatása és felügyelete
• A hálózati kapcsolatok stabilitásának és teljesítményének folyamatos figyelése
• Hálózati hibák gyors azonosítása és elhárítása