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• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Develop and maintain the Business Capability Map and ensure its alignment with strategic objectives.
• Collaborate with business stakeholders to model value streams, business processes, and operating models.

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Driving the end-to-end market access journey within the Hungarian Healthcare System
• Shaping healthcare policy within the Hungarian Healthcare System
• Engaging strategically with stakeholders within the Hungarian Healthcare System

• Selling complex service-based solutions across Big Data, Cyber Security, Salesforce, and broader IT service portfolios
• Identifying client business challenges and translating them into tailored solution proposals and value propositions

• Supporting customers throughout the order lifecycle
• Export order processing
• Logistics coordination
• Shipping administration
• Customer communication
• Quotations
• Master data management
• Providing exceptional customer support by responding promptly and accurately to internal and external customer requests

• Planning and coordinating field service operations
• Serving as primary liaison between field service teams, customers, and external stakeholders

• Design, develop and maintain business processes, automations, data flows and custom solutions within the Salesforce platform
• Further develop and optimize Salesforce solutions to improve efficiency, performance and user experience

• Integrációs megoldások tervezése és dokumentálása a legjobb gyakorlatok és vállalati irányelvek mentén
• Integrációs elvek és stratégiák formálása és fenntartása az Integration Architect csapattal együttműködve

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

Tworzenie i realizacja strategii oraz planów marketingu cyfrowego zgodnych z celami biznesowymi i rozwojowymi firmy...

• Develop strategic customers by major industry segments and grow sales to these accounts along the supply chain
• Drive regular customer engagement, pipeline creation, oppor­tunity follow-up, and sales growth in align­ment with area sales priorities

Developing scalable workflows for lead capture, enrichment, segmentation, nurturing, scoring, routing, lifecycle management, and campaign follow-up....

• Advising on sales force effectiveness topics
• Owning segmentation and targeting cycles
• Updating customer universe and route-to-market
• Designing and governing the sales incentive plan including target setting, rules, settlement and performance monitoring

Zukunft gestalten: Mit deinem Gespür für Menschen und Prozesse nimmst du unser funktionierendes Team an der Hand und etablierst neue, moderne Arbeitsstrukturen....