First line állások, munkák

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

• Work on various applications used by bp’s Gas business for pricing, billing, reporting, etc.
• Have the chance to participate in different projects, learning new things

• Work within the team to ensure TGAP, guidelines, Key Financial Controls, other relevant policies and processes are correctly implemented in the country of responsibility
• Issuing Mall transactions
• Period closure activities
• Checking the accuracy and timelines

• Responsible for assisting users with IT related inquires and issues.
• Provides first line user support with all IT related issues.
• Responsible for ensuring a high level of customer service and support to all users.

• Service window: Monday to Friday 8 am - 6 am
• On site work once a week
• Provide exceptional support for our applications and associated services

• Take ownership and resolve raised verbal and written customer issues.
• Raise activities that are not actioned by assignees.
• Account set-up, allocation and delivery issues.
• Order processing and order fulfilment.
• Sales order tracking.

Ensure that HARMAN has properly considered the Voice of the Customer throughout product development and production; Use knowledge of the customer’s product and processes to drive customer satisfaction....

• Manage escalated customer cases via phone, chat, email
• Take full ownership of customer issues from identification to resolution
• Coordinate with internal teams and escalate cases when necessary
• Provide technical support and product information (pre-sales & after-sales)

• Major tasks and responsibilities:
• Identify and understand needs of the customers and market trends and based on this, select suitable products within the comprehensive product portfolio of principal and introduce them to the customers.

• Review, validate, and process employee expense claims in our expense claim system in line with company policies, approval frameworks, and internal controls.
• Ensure compliance with local legislation, taxation rules (including VAT/GST), and company financial policies.

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