Triana Support Analyst

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Cushman & Wakefield Kft.
Munkavégzés helye

Budapest

Egyéb juttatások
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Management of Technology ServiceNow queue ensuring adherence to service level response and resolution requirements
Service request support including end-to-end management of L1-L3 incidents with internal and vendor resources
Development of ServiceNow reporting including service level metrics reporting and trend analysis
Triage of incoming support activities and management of issue escalation to completion
Participation in compliance requests including internal reviews, self-testing, internal audits and external audits
Partnership with Business Leadership to perform audit activities related to compliance
Support of quarterly user access reviews for multiple service lines
Research and response to questions raised in audit, review and risk assessment cycles
Configuration of BI Platform Portal for new client onboarding, portal layout/configuration and access management
Facilitation of user review and acceptance of application configuration and performance
Provision of training and support to end users during support activities
Design of process and user guides to facilitate and support training activities
Design of SLA documentation to articulate platform responsibilities and assist in expectation management
Design of playbooks covering compliance, release and support activities

Requirements

Strong English communication skills
Basic MS Office knowledge
High level of critical thinking and judgement
Attention to detail
Ability to choose effective communication forms to articulate complex problems to non-technical resources
Ability to work closely with a multi-disciplinary team in an Agile / Scrum environment

Nice-to-have

BA in an IT related major, Proven experience troubleshooting and resolving analysis services issues, Project Management skills for designing and managing complex solutions and delivery to clients, Microsoft Office / 365 knowledge, Basic SQL language, Azure Devops understanding, Understanding of source control (Git, SVN, TFS, etc), Software Development Lifecycle Management (SDLC) knowledge, Understanding of general laptop, mobile device and wireless technologies

What we offer

Competitive compensation and benefit package
Great learning and development opportunities
Benefit package including cafeteria, mental and physical health care package, community bike ticket, and loyalty-based elements
Modern, award-winning office with a view of the Danube
Central location with excellent public transport
Youthful and supportive work environment
Additional holidays to compensate for Hungarian public holidays falling on a weekend