Technical Success Manager

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EF Information Services Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- API’ SECURITY ISO TROUBLESHOOTING GDPR PROJECT MANAGEMENT
Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Support technical onboarding and implementation for corporate customers
Act as a primary technical contact for assigned accounts
Implement LMS integrations for key customers (SSO, API’s – training provided)
Help configure solutions to meet customer requirements
Troubleshoot issues and coordinate resolutions across internal teams
Communicate clearly with both technical and non-technical stakeholders
Monitor customer health and escalate risks when needed
Deliver technical training sessions for customers, Sales, and operational teams
Create clear guidance materials and user-friendly documentation
Help internal teams understand product capabilities and limitations
Maintain client-facing and internal technical documentation
Capture recurring issues and solutions to improve future support
Contribute to playbooks, FAQs, and best practices
Work closely with Sales, Customer Success, Product, Engineering, and Support
Provide technical input for Security Questionnaires/RFI/RFP responses
Share customer feedback to help improve products and processes
Identify opportunities to improve customer experience and internal workflows
Help scale processes as EF continues to grow
Stay curious and learn new technologies relevant to our platform

Requirements

3+ years in a technical support, IT service, or administrative support role
Fluency in English
Experience supporting business applications or end users
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Comfortable explaining technical topics to non-technical audiences
Organised and able to manage multiple tasks simultaneously
Customer-focused mindset
Experience in a B2B environment (desirable)
Experience with SaaS platforms (desirable)
Exposure to system integrations, APIs, or SSO (desirable)
Understanding of security & data privacy regulations (e.g., GDPR, ISO 27001) (desirable)
Basic knowledge of the software development lifecycle (desirable)
Project coordination or project management experience (desirable)

What we offer

Work in a dynamic, international environment
Collaborate with colleagues from around the world
Gain exposure to enterprise customers and modern SaaS technology
Clear opportunities for career progression across teams and regions
Be part of a company that values energy, culture, and innovation

Workplace extras

Canteen
Corporate events
Free coffee, soft drinks

Company info

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at .