Team Lead (f/m/x) Field Onsite IT Support

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Sysmex Europe SE
Munkavégzés helye

Hibrid • Hamburg

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- IT SUPPORT HARDWARE BACKEND VPN LAN SERVICENOW ITIL TROUBLESHOOTING
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

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Responsibilities

At Sysmex Europe, we're seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to lead a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. You'll own SLAs, performance, team training, and workforce planning—driving exceptional user experience across multiple locations in EMEA. Your key responsibilities include:

Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting
Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency
Asset & Inventory Management: oversee IT hardware lifecycle, stock levels, site logistics, and tool availability
Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams
Hardware Procurement: Support our Market Basket project for EMEA to define process and workflow for our End-user's hardware ordering

Requirements

You are a great fit if you bring hands-on technical expertise, a structured and service-oriented mindset, and the ability to coordinate onsite IT operations across multiple locations. Ideally, you have:

5+ years in IT support, with at least 2-year leading field or onsite teams
Strong technical know-how: laptops/desktops, printers, M365, AD, VPN, LAN/Wi-Fi, mobile devices
Hands-on AV support experience (meeting rooms, hybrid setups, Modern Workplace, conferencing tools)
Familiarity with ITSM tools (e.g., ServiceNow) and ITIL principles
Excellent communication, organization, and stakeholder management skills

Why This Role Matters: This position puts you at the heart of IT operations—you'll be the face of IT on the ground, helping people, solving problems, and ensuring business continuity. At the same time, you'll shape the future of onsite support across the EMEA region, driving service excellence while advancing your leadership and technical career in a dynamic, international environment.

Please Note: This role requires an on-site presence at least four days per week.

What we offer

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex. Please note that this position requires an 80% on-site / 20% mobile working model.

Culture & cooperation
An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking
Work-life balance
Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
Additional benefits
Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
Health & wellbeing
In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
Mobility
Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
Social Responsibility
Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources

Company info

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.

If this opportunity appeals to you, come and join us in the position of

Team Lead (f/m/x) Field Onsite IT Support