Swedish Speaking Service Desk Representative

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Cég neve

Cognizant Technology Solutions Hungary Kft.
Munkavégzés helye

Budapest

Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Sport támogatás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Windows
- Headset
Elvárások
- Angol középfok és
- Svéd felsőfok
- 1-3 év tapasztalat
- Egyetem

Cafeteria Szakmai tréningek Nyelvtanulás támogatása Sport támogatás

Teljes munkaidő Alkalmazotti jogviszony Általános munkarend

Laptop Windows Headset

Angol középfok és Svéd felsőfok 1-3 év tapasztalat Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Responsibilities:

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level

Your profile:

Advanced or native in Swedish language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
A university graduate - fresh graduates are welcome!
You have willing-to-learn attitude & customer focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for the following service window: Monday to Friday 7am – 9pm

We offer:

Competitive salary and benefit package (cafeteria + annual bonus)
Training and continuous learning and certification opportunities
Chance to be part of a rapidly expanding organization
Multilingual, multicultural environment with native colleagues
All You Can Move SportPass (at a discounted price)
Medical benefit package
Reimbursable language courses
Team events, company events
Relocation package
High value awards and recognitions

Work extras

Canteen
Cafe
Corporate events
Parking

About Cognizant:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.