Spanish and Portuguese Speaking Service Desk Agent

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Cognizant Technology Solutions Hungary Kft.
Munkavégzés helye

1095 Budapest, Soroksári út 44.
Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Sport támogatás
- Élet- és balesetbiztosítás
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- 3 műszak
Biztosított eszközök
- Laptop
- Windows
- Headset
Elvárások
- Angol felsőfok és
- Spanyol felsőfok és
- Portugál felsőfok
- 1-3 év tapasztalat
- Középiskola

Cafeteria Szakmai tréningek Nyelvtanulás támogatása Sport támogatás Élet- és balesetbiztosítás

Teljes munkaidő Alkalmazotti jogviszony 3 műszak

Laptop Windows Headset

Angol felsőfok és Spanyol felsőfok és Portugál felsőfok 1-3 év tapasztalat Középiskola

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Spanish and Portuguese Speaking Service Desk Agent

What we offer - Our benefits

Competitive salary and Cafeteria benefits
Annual bonus system
Language course reimbursement
Free medical services
All You can Move Sportpass
Accident/risk insurance
Family friendly company
Relocation package available

Job responsibilities:

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level

You are:

Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills.
Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
You have willing-to-learn attitude & customer-focus mindset.
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem-solving skills.
Service window the team needs to cover: Monday-Friday 7AM-2AM

Job details

Job location: Budapest, Hungary, 9th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week
Hybrid work (1-2x day on-site work monthly)

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.