INNIO is a leading technology provider of gas engines, power equipment, a digital platform and related services for power generation and gas compression at or near the point of use. With our renowned Jenbacher and Waukesha product brands, INNIO pushes beyond the impossible and looks boldly toward tomorrow. Our diverse portfolio of reliable, economical and sustainable industrial gas engines generates 200 kW to 10 MW of power for numerous industries globally. We provide life-cycle support for more than 48,000 gas engines worldwide. And, backed by our service network in more than 100 countries, INNIO connects with you locally for rapid response to your service needs. Headquartered in Jenbach, Austria, the business also has primary operations in Welland, Ontario, Canada, and Waukesha, Wisconsin, US.

Service Product Manager - Process Expert

The main purpose of this role is to co-develop the service product portfolio with focus on process definition and optimization, in particular but not limited to CM&U (Conversion Modification & Upgrades) business. This role is instrumental in developing the Service product portfolio in alignment with the Development team and relevant internal stakeholders, channel partners and regions. The goal is to increase customer satisfaction and position INNIO as a fist class Service partner.

Your Responsibilities:

  • Develop definition of process requirements for service products along the whole product life cycle in order to meet global service strategy goals
  • Design and optimize all processes involved to develop, implement and evaluate top class service products (e.g. process of CM&U - Conversion Modification & Upgrades; overhaul & repair, MSA, CSA) in order to reduce lead times, costs and increase customer satisfaction and quality
  • Work with supervisor, peers and stakeholders to design a service product road-map and portfolio (product definition, strategy, market entry, training, and educational concept for Field Service) in consideration of customer requirements and growth opportunities
  • Collaboration in the further development of the overall Service strategy
  • Responsibility for approving, reviewing and evaluating of implemented concepts/products within Service
  • Development of market analysis as well as identification of market opportunities and trends in the field of service products
  • Leading roll-outs of new service products including ensuring highest possible product maturity through connecting with all stakeholders, timely training, pilot projects etc.
  • Understanding and clarification of technical customer requirements, translating/integrating the specifications into new/evolved future service products including consideration the impact on service business, value and future revenue models

Your Qualifications:

  • Technical (industrial/mechanical engineering or similar) and/or business degree (Bachelor, Master)
  • Very strong experience in a product/portfolio management role in Service/Sales/Engineering, preferably in Combustion Engine/Power Generation or Oil & Gas segment
  • Certified process expert (e.g. Six Sigma black belt)
  • Experience in B2B technical sales or product management
  • Proven track of successful managed projects with diverse, cross functional and multidisciplinary teams and multiple stakeholders
  • Experience with digital process management and monitoring tools
  • Strong technical and business acumen related to relevant industry
  • Strong project management, problem solving and influencing skills
  • Ability and distinct ambition to investigate market opportunities and to develop business models to grow service business
  • Proficient IT user (ERP, data warehouse, MS office)
  • Excellent interpersonal and communication skills
  • Willingness and ability to travel according to business needs
  • Fluent in English and German (verbal and written)
  • Legal work authorization to work in Austria is required (Non-EU-citizens: please attach the authorization form to your application)

What INNIO offers you:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program – including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport – station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities


The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 3.439,42 gross per month (x 14) and an over payment depending on your qualifications and experience.

Sector(s):

  • Marketing, Media, PR
  • Brand and Product Manager
  • Manufacturing, Production
  • Process Engineer

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • College degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • German (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

Jenbach

How to apply/ contact information:

Apply via "Jelentkezem" button underneath!