Állás részletei
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Cég neve
Cognizant Technology Solutions Hungary Kft.
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Munkavégzés helye
1095 Budapest, Soroksári út 44.
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Fizetés
Bónusz -
Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Munkába járás támogatás
- Sport támogatás
- Élet- és balesetbiztosítás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Több műszak
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Biztosított eszközök
- Laptop
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Elvárások
- Angol felsőfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
A hirdetés adatait sikeresen elküldte az email címére.
Állás leírása
Responsibilities
- Work location : Mill Park ( incl. Hybrid working mode )
- Ready to work in different shifts with a support window of 24 / 7 -dedicated to 1 project.
- Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules,
- Floor Management framework development, customization and maintenance,
- Providing help to the team members with ticket solving, categorization etc.,
- Receiving end user calls and responsible for managing the ticket queues,
- Maintain Service Level in the shift,
- Check on the Shift Handovers & Shift Huddle mailers,
- Take complete control of queue management and real time monitoring of queues,
- Break schedule - Controlling long/short breaks for L1 analysts and checking on availability of analysts in queue,
- Collaboration with service line support management,
- Participation in client and internal meetings, conference calls,
- Analytical reporting, process and concept development,
- Liaison with other delivery teams throughout the service chain,
- In the absence of team leads, shift leads would hold the responsibility of Team Leader (e.g., prepare consolidated daily/weekly/monthly reports),
- Actively help Team Lead with KA, KT phases: documentation, KB creation, training and mentoring of agents,
- Quality management (prepare for audits and/or Operations Maturity standards).
Requirements
- Fluent English is a must,
- Min. high level of German is expected, preferably fluent,
- Excellent soft skills, communications skills (written and spoken),
- Good analytical, coordination and technical skills are essential,
- Strong IT specific knowledge with at least 2 years of experience in IT Service Desk,
- Ability to work with various resolver groups in driving the fast resolution,
- Good team mentoring and training skills,
- Proactive attitude and flexibility,
- Experience with ServiceNow.
Nice-to-have
- Knowledge of ITIL, AWS is advantage.
- Knowledge of any of the following European languages: Hungarian, Polish, Czech, Russian, Italian
What we offer
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks.
- High value awards and recognitions, annual bonus and quarterly promotions for top performers
- Hybrid working model
- Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
- Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
- Chance to be part of a rapidly expanding organization.
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
- Reimbursable language courses.
- Team events and Company events (cool and youthful parties with team-games, etc.).
Workplace extras
- Canteen
- Corporate events
- Bicycle storage
- Parking
- Free coffee, soft drinks
Állás, munka területe(i)
Álláshirdetés jelentése
Egyéb adatok és információk
Értékelések a(z) Cognizant Technology Solutions Hungary Kft. cégről
3,6 csillag az 5-ből
Az adatok az oldalon leadott értékelések eredményét tükrözik, melyre a cég nincs ráhatással.
Állás, munka területe(i)
Álláshirdetés jelentése
