Állás részletei
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Cég neve
Unisys
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Munkavégzés helye
Budapest
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Fizetés
Bónusz -
Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Egészségbiztosítás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
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Elvárások
- Angol felsőfok és
- Portugál felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™
What success looks like in this role:
Now is the right time to start your service desk career with Unisys!
Here is a glimpse of your daily tasks:
Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
Providing guidance to the client through the necessary steps to restore functionality
Being responsible to either solve the issue or assign up to Level 2 support
Coordinating Service Requests by follow up with the cross functional teams
Team up with your colleagues to collaborate on problem solving and identify major service solutions
Actively use the knowledge base to resolve problems and raise potential knowledge gaps
Coordinating and follow up Service Requests
You will be successful in this role if you have:
Fluent English language skills
Native/close to native language skills in Portuguese (support language)
Experience in telephone technical support or any customer service related field is an advantage
Considerable familiarity with MS Office Suite particularly and the Windows environment in general
Attention to details and analytical mind-set
Ability to work on multiple and/or similar activities simultaneously
Outstanding team player attitude
Unisys Customer Service Team is for you, if you would like to:
experience real customer and employee diversity
be a trusted team member and have a supportive supervisor
work in an ethical company culture where you can be yourself
be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
have unlimited access to our online training tool to improve your soft skills and technical capabilities
What do we offer?
Hybrid working is supported
Monthly gross 35.000 HUF cafeteria - regardless of your weekly working hours
Fixed extra language allowance
Additional shift bonuses
Private Health Insurance - Premium Package provided for all Unisys associates after 1-year tenure
Home office allowance
Last and foremost, a great team, also a lot of learning and training opportunities
Sector(s):
- IT Operation, Telecommunication
- IT Support, Helpdesk
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