Állás részletei
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Cég neve
Cognizant Technology Solutions Hungary Kft.
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Munkavégzés helye
Hibrid • 1095 Budapest, Soroksári út 44. -
Fizetés
Bónusz -
Egyéb juttatások
- Cafeteria
- Nyelvtanulás támogatása
- Egészségbiztosítás
- Sport támogatás
- Élet- és balesetbiztosítás
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Angol felsőfok és
- Lengyel felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Job details
- Job location: Budapest, Hungary, 9th District, Mill Park office building
- Role type: permanent
- Full time employment, 40 hours/week
- Normal office hours
- Hybrid work mode: office attendance is required once per week
Responsibilities:
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
Your profile:
- Advanced or native in Polish language and in English
- Experienced in any customer service – experience gained in IT Help Desk
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Hungarian knowledge is preferred but not a must
- Open to work in shifts
We offer:
- Competitive salary
- Health insurance package at a private clinic
- Annual bonus
- Risk and accident insurance
- Cafeteria
- Language course reimbursement
- Relocation package
- All You can Move Sportpass
About Cognizant:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
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