Learning Content Creator

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Roche Szolgáltató (Európa) Kft.
Munkavégzés helye

Budapest
Fizetés

Bónusz
Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Egészségbiztosítás
- Sport támogatás
Munka típusa
- Teljes munkaidő
- Távmunka
- Home office
- Alkalmazotti jogviszony
Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Főiskola

Cafeteria Szakmai tréningek Nyelvtanulás támogatása Egészségbiztosítás Sport támogatás

Teljes munkaidő Távmunka Home office Alkalmazotti jogviszony

Angol felsőfok 1-3 év tapasztalat Főiskola

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Learning Content Creator

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest.

Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals.

We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework within Hungary.

What we do:

The Global Learning Services teams focus on executing system data maintenance and administrative activities directly related to eLearning and content management in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensures end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.

As a Learning Content Creator you are part of the Learning Design, Delivery, and Performance Chapter and responsible for developing engaging and informative learning content that aligns with our company's goals and objectives. Your role involves collaborating with various stakeholders and utilizing your creativity to craft compelling content. You act as the main point of contact between Roche internal customers, therefore you need strong customer and solution focus. You are required to work independently, to possess and utilize cross-cultural communication skills and be able to adapt to different cultural contexts.

Your day to day responsibilities are:

Regarding Content Creation

Collaborate with cross-functional teams to gather information and understand project requirements and create learning objectives
Analyze learning needs and develop high-quality training content, including technical and creative writing, with a strong focus on storytelling
Conduct thorough research to ensure accurate and up-to-date information is incorporated into content
Create materials with different scopes, considering adult learning principles and global audience needs
Analyze a variety of data sources and synthesize key insights to incorporate into learning content creation
Demonstrate a consultancy mindset by providing advisory support and making sure that the overall content is in line with the business goals
Manage stakeholders effectively, ensuring their input and feedback are incorporated into content development

Regarding Customer Engagement

Provide guidance and advisory to the learning community at all levels
Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.

Regarding Learning Operations and Service Enhancement

Provide customer service on eLearning and content related activities, such as inquiry resolution, request management, and trouble-shooting
Provide on-time, consistent, reliable and predictable delivery with all content projects
Ensure end to end ownership of resolution
Manage service quality expectations and address customer concerns
Ensure operations according to defined KPIs and SLAs
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SWIs, SOP, GWIs)
Contribution to process superuser activities, such as community participation, information and knowledge sharing, issue escalation and training delivery
Participation in (or partial management of) project activities as required
Actively participate in the development and implementation of Roche Learning continuous improvement initiatives as well as service enhancement.

Regarding Cross-Functional Collaboration

Build relationships with P&C colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness
Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
Achieve our People Support Solutions vision by driving global consistency through collaboration.

Regarding Outputs & Deliverables

Creating high-quality, well-functioning, and compelling eLearning courses
Continuous contribution to the improvement of the performance of People Support Solutions organization
Reaching high customer satisfaction through consistent, high-quality delivery and application of customer care principles (measured by defined stakeholder feedback)
Provide feedback, coaching, and advice for contacts in both P&C and the business (measured by defined stakeholder feedback).

What can you bring to our team:

In this role you will be working within a team of highly skilled Instructional Designer Advisors focusing on eLearning and content creation projects for all customer groups across various functions and levels within the organization.

You bring the following skills and competencies:

Bachelor's degree in a relevant field (e.g., English, Communications, Journalism, Learning/Adult Learning, Psychology, Anthropology, or similar, etc.)
2-3 years of experience in eLearning and Content Creation
Experience with Cornerstone or other cloud-based learning management solutions (advantage)
Proven experience in technical writing and storytelling and in creating adult learning materials
Strong stakeholder management skills, with the ability to collaborate effectively with different teams
Cross-cultural communication skills and a global mindset, influencing skills to adapt content for diverse audiences
Demonstrated and utilizable project management skills (preferably with agile methodology)
Quality focus, with the ability to analyze and interpret outcomes of testing and applying the results
Proficient in conducting research and analyzing a variety of data sources
Excellent written and verbal communication skills in English required, additional languages are considered as a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese).

In exchange we provide you with

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.