L3 Technical Support Engineer

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OPSWAT Kft.
Munkavégzés helye

8200, Veszprém
Profession Prémium

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Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Windows
- Linux
- MacOS
Elvárások
- Angol középfok
- 5-10 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Collaborating with the global OPSWAT Support team to resolve technical issues promptly and effectively
Acting as a Technical Account Manager for technically skilled customers
Delivering professional services for the implementation and integration of OPSWAT OESIS Framework product line
Building and maintaining strong customer relationships through regularly scheduled calls and managing internal customer tracking workflows
Supporting customers worldwide with a focus on US time zone customers
Improving internal issue management processes to streamline resolutions
Coordinating activities among Support, R&D, Product Management, and other departments globally
Developing expertise in OPSWAT products to provide functional and technical insights
Offering guidance on aligning OPSWAT solutions with customer IT requirements and goals
Identifying opportunities for improving customer environments with OPSWAT technology
Contributing to special projects such as assisting the Sales team with technical demonstrations or evaluating new product releases

Requirements

Bachelor’s degree or equivalent experience, training, and certifications in Computer Science, Information Technology, or related field
5+ years of experience in Technical Support, Professional Services, or similar role
Strong technical background and familiarity with IT environments including system implementation and troubleshooting
Proficient knowledge of Windows and Windows Server
Basic understanding of Linux and macOS with networking concepts, application patching, and OS patching
Foundational knowledge of cybersecurity and critical infrastructure protection
Excellent interpersonal and communication abilities
Strong presentation skills
Customer-oriented attitude with ability to handle challenging situations
Ability to think logically, analyze logs, and troubleshoot software and IT-related issues
Proven capability to analyze and improve operational processes
Experience leading onsite workshops and providing professional training
Hands-on utilization of Virtual Machines to test virtual clients running Windows, macOS, and Linux platforms

Nice-to-have

Experience working with global teams
Cybersecurity domain experience including patch management, Network-Access-Control (NAC), application control, file security, device security, network security
Strong working knowledge on Linux based infrastructure and macOS endpoint devices
Experience working with scripting languages such as bash script, PowerShell, and Python
Configuration and management of Content Distribution Networks (CDNs)
Experience providing customer support of technical, cybersecurity-related software products
Experience making vulnerabilities (CVEs) to patches or product updates for Operating Systems and Third-Party applications

What we offer

Collaborative and innovative work environment
Opportunities for professional growth and development
Competitive salary and benefits package
Chance to work on cutting-edge technologies and make a meaningful impact

Workplace extras

Canteen
Cafe
Shower
Corporate events
Bicycle storage
Parking
Sports facilities
Free fruits, snacks
Free coffee, soft drinks
Massage
Play corner

Company info

OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivering an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, OPSWAT has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying its role in protecting the world’s critical infrastructure and securing our way of life.