Technical support engineer állások, munkák

• Provide technical support and guidance to the authorised repairer network in vehicle diagnostics, troubleshooting and repair procedures.
• Support dealers in resolving complex technical cases and coordinate technical escalations with the OEM Technical Support team.

• Learn and use groundbreaking technologies.
• Engineers will apply advanced troubleshooting techniques to provide unique solutions for our customers and lead customer interactions by thoughtfully working with them to dive deep into the issue and get the root cause.

• Technical ownership of assigned areas within Infor ERP LN and related platforms
• Monitoring, troubleshooting, and resolving complex system, technical, and performance issues
• Leading root cause analysis and driving sustainable, long-term solutions

• Customers and distribution partners worldwide rely on your technical expertise
• You analyse technical issues and develop sustainable solutions for demanding applications
• Together with , Product Management, Quality, Repair and R&D, you ensure a smooth flow of infor-mation

• G ood development understanding in both front-end and back-end technologies, while leveraging SharePoint object model /architecture;
• In depth technical understanding of the M 3 65/SharePoint online architecture. Able to configure SharePoint inbuilt and PnP based components;

• Provides technical and laboratory service support for existing products and solutions across all stages of development.
• Designs and executes proof-of-concept studies for new products and R&D initiatives.

• Drive the development and continuous improvement of CRM and other tools used in Technical Support, with CRM as the primary focus.
• As a member of the CRM Panel, gather and structure requirements and turn them into practical improvements together with process owners and IT.

· Proprietary MCX Solution and Platform Maintenance · Linux Server Administration · IP Network Analysis and troubleshooting · Analyze SIP signaling and resolve incidents related to VoIP services. · System Monitoring and Log Collection and Analysis · Customer technical support and issues management...

• Receiving, triaging, and resolving tickets via the help desk system in line with SLA and priority guidelines
• Diagnosing and fixing hardware and software issues on laptops and peripherals