Italian speaking Service Desk Agent

Jelentkezem

Cég neve

Cognizant Technology Solutions Hungary Kft.
Munkavégzés helye

Budapest, IX. kerület
Fizetés

Bónusz
Egyéb juttatások
- Cafeteria
- Nyelvtanulás támogatása
- Sport támogatás
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
Biztosított eszközök
- Laptop
- Mobiltelefon
Elvárások
- Angol középfok és
- Olasz felsőfok
- 1-3 év tapasztalat
- Középiskola

Cafeteria Nyelvtanulás támogatása Sport támogatás

Teljes munkaidő Alkalmazotti jogviszony

Laptop Mobiltelefon

Angol középfok és Olasz felsőfok 1-3 év tapasztalat Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Cognizant Technology Solutions Hungary Kft.

Italian speaking Service Desk Agent

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

Job details

Job location: Budapest, Hungary, 9th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week

What we offer

Competitive salary package
Annual bonus system
Cafeteria package
Language course reimbursement
Free medical services
All You Can Move Sportpass discount

Job responsibilities

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level

You are

Advanced or native in Italian language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk
You have willing-to-learn attitude & customer-focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in shifts

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.