iREMS Customer Support Representative

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iREMS Hungary Kft.
Munkavégzés helye

1022, Budapest
Profession Prémium

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Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Főiskola

Állás elmentve

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Responsibilities

Troubleshooting and resolving advanced issues for customers related to the iREMS software, providing advice and expert knowledge by email, chat, and web channels
Working closely with Product Development and DevOps to diagnose problems and deliver solutions to customers often liaising with the software development team
Delivering professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
Communicating clearly and effectively both internally and externally
Accurately recording all customer contact and outcomes within designated software
Escalating issues in a timely and appropriate manner in line with SLAs in place
Adhering at all times to the working processes and procedures of the department
Contributing to and maintaining knowledge base articles and documents

Requirements

Good questioning skills and good attention to detail
Ability to communicate well and build rapport with people at various levels of a business
Desire to go the extra mile for customers and take personal responsibility for resolving issues
Fluent language skills in English
Experience working in a technical or software support capacity
At least 2-4 years of experience and a track record of delivering high-quality customer service in a customer-focused environment, preferably a contact center
IT qualifications or degree

Nice-to-have

Additional Central European language is a plus
Real estate experience

What we offer

Remote work
Regular training and development opportunities
Use of cutting-edge agile software development methodologies
International work environment
Solution-oriented company culture
Competitive salary
Regular team buildings - engaging with our dedicated and motivated team, maintaining a strong team spirit

Company info

iREMS International AG creates one of the leading Real Estate Management Software Platforms for customers in Central and Western Europe. We are an experienced, dedicated and enthusiastic team. We like to think outside the box, to listen to our customers and we are passionate about delivering great software solutions. We have offices in Stansstad (Switzerland), Budapest (Hungary) and Oradea (Romania).