HR Service Center Team Leader (PE-12500)

Our multinational client is a global provider of advanced catalyst solutions for chemicals industries for which we look for new candidate for an HR Service Center Team Leader position.

The HR Shared Service Team Leader who will be accountable for the performance and service of the HR Shared Service team. Lead the team through a period of change, evolving the service to enable HR Operations to deliver a high quality centralized transactional service to the business. Drive a culture of process improvement, a tight focus on data integrity and an excellent service to managers and employees.

• Offers routine instructions to team members on job responsibilities. Provides continuous supervision for team members to secure the quality and timely performance of team members as per standards
• Supports the development of processes and procedures
• Manages subordinates’ deliverables, manage team members, setup and assess performance goals, support team members development plan
• Actively participate in recruitment processes, contribute to hiring procedure running interview and specific selection tests and manage onboarding with secure proper introduction trainings and probation period testing.
• Ensure individual and/group training needs are captured and addressed in order to manage proper individual/team development.
• Motivate and inspire team members. Lead by setting a good example (role model) – behavior consistent with words. Coach and help develop team members; help resolve dysfunctional behavior
• Build and manage employee capacity, support their professional development, review, and assess performance, and enable employees to optimize their contribution to the department
• Support the partnership and Service Delivery Manager with the management of the account, maximizing operational performance
• Proactively manage all HR channels and associated ways of customer contact with the team

• College or university degree preferably in HR/Business/Psychology
• 4+ year relevant experience preferably from the SSC sector
• People leadership experience (Experience successfully providing training, coaching, performance management, skill development, feedback, and guidance to a team)
• Fluent communication level in English
• Knowledge of Workday, ServiceNow, ADP Globalview and Streamline payrolls, and SAP financials