German speaking Service Desk Representative

Jelentkezem

Cég neve

Cognizant Technology Solutions Hungary
Munkavégzés helye

Budapest
Fizetés

Bónusz

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Ft/hó Megnézem

Egyéb juttatások
- Cafeteria
- Nyelvtanulás támogatása
- Sport támogatás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
Elvárások
- Angol felsőfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola

Cafeteria Nyelvtanulás támogatása Sport támogatás

Teljes munkaidő Alkalmazotti jogviszony Beosztás szerinti munkarend

Angol felsőfok és Német felsőfok 1-3 év tapasztalat Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

About us

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Centre) market since 2008 providing multilingual IT services with almost 1000 employees.

For our office in Budapest, Hungary we are looking for German speaking Service Desk Support Representatives.

Responsibilities:

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level

Your profile:

have excellent written and verbal communication skills in German and at least upper-intermediate English
have experience in customer service – experience gained in IT Service Desk is an advantage but not a must
have High School degree
have desire to learn - no IT background required, training will provide the necessary technical knowledge
You are open to work in different shifts (each shift is 8 hours)
have excellent communication skills – both written and spoken
are flexible, open-minded personality with a "can do" attitude

We offer:

Multilingual environment
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building
Work form Office
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games, etc.)
High value awards and recognitions, annual bonus for top performers, and annual salary review

Work extras

Corporate events
Sports facilities

About Cognizant:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.