Állás részletei
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Cég neve
Cognizant Technology Solutions Hungary Kft.
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Munkavégzés helye
Anywhere nationwide, Egyéb külföld
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Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Sport támogatás
- Élet- és balesetbiztosítás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Általános munkarend
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Biztosított eszközök
- Laptop
- Mobiltelefon
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Elvárások
- Angol középfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
A hirdetés adatait sikeresen elküldte az email címére.
Állás leírása
Responsibilities
- Providing L1 support (analysis and check on possible solutions) for applications in scope.
- Ticket creation/categorization/prioritization.
- Ticket escalation to respective Support Group.
- Coordinating the German end user resolution in cooperation with the other English speaking support units.
- Incident resolution and recovery.
- Communicating solution or workaround to the employees of the customer in German.
- Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
- Communicating updates regarding major incidents to users.
- Running reports on active users on a quarterly basis and verifying with managers.
Requirements
- Have excellent written and verbal communication skills in German and at least upper-intermediate English.
- Have min. 1 year experience in IT Help Desk.
- Have at least High School degree.
- Have desire to learn.
- Are open to work in shifts.
- Have excellent communication skills – both written and spoken.
- Are flexible, open-minded personality with a "can do" attitude.
What we offer
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks.
- High value awards and recognitions, annual bonus and quarterly promotions for top performers
- Hybrid working model
- Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
- Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
- Chance to be part of a rapidly expanding organization.
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
- Reimbursable language courses.
- Team events and Company events (cool and youthful parties with team-games, etc.).
Workplace extras
- Canteen
- Cafe
- Corporate events
- Parking
- Free coffee, soft drinks
- Play corner
Állás, munka területe(i)
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