German speaking Senior Customer Service Representative

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Thermo Services (Hungary) Kft.
Munkavégzés helye

Budapest
Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
- Nyugdíjpénztár
Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol felsőfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola

Cafeteria Szakmai tréningek Egészségbiztosítás Nyugdíjpénztár

Teljes munkaidő Home office Alkalmazotti jogviszony Általános munkarend

Angol felsőfok és Német felsőfok 1-3 év tapasztalat Középiskola

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German speaking Senior Customer Service Representative

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Job Title: GERMAN speaking Senior Customer Service Representative, Dispatch
Location: Budapest/Hungary

Employment Type: Full-time

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

As a Front Office Representative B2B, you will be a part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse front- and back-office environment.

What we offer?

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued.
Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
If you join, you could include yourself into our supportive and caring social communities and networks.
Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model.

What will you do?

Acting as First Point of Contact for our customers, dealing with queries mainly via email (85%) and phone (15%) regarding Business to Business (B2B)
Create tickets in ticketing system and assign them to the relevant Team / Technician
Connecting with internal teams and occasionally external partners
Maintain customer databases
Create and maintain equipment records in SAP

How will you get here?

GERMAN C1 level (written and spoken) and proficiency in English is a requirement
Confident Microsoft Office user
Strong written and verbal communication skills
Good problem-solving skill and result oriented demeanor
Display attention to detail and accuracy in the workplace
Good organizational skills and the ability to prioritize efficiently
1+ years’ customer service experience is preferred
Requires a high school graduate, a bachelor’s degree is preferred

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.