German speaking eSignature Customer Service Representative

The Customer Support Representative will both have the accountability and responsibility to deliver on our customers’ needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software.

• Provide exceptional technical support for the company’s eSignature component of the DAC
• Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite
• Escalate issues as needed in a timely manner with clear and effective communication.
• Uses broad product familiarity within DAC areas to help customers increase adoption.
• Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues
• Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
• Promotes the products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
• Meets and exceeds the client’s Customer Support service level goals for eSignature and related services

• Experience troubleshooting in a web-based environment
• Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
• College/University degree
• Experience troubleshooting and supporting SaaS Applications
• Fluent or close to native German and English
• Professional experience within relevant industries for which our client provides solutions
• Ability to troubleshoot regular expressions
• Ability to collaborate with peers across the organization without friction

• Chance to be part of a rapidly expanding organization
• Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
• Multilingual environment, native colleagues
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Hybrid work model