German-Speaking Customer Service Representative

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Unisys Magyarország Kft
Munkavégzés helye

Unisys Magyarország Kft. - Budapest, One irodaház, 1112

Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
Elvárt technológiák
- MS OFFICE WINDOWS TROUBLESHOOTING
Biztosított eszközök
- Laptop
- Monitor (1 db)
- Windows
- Headset
Elvárások
- Angol felsőfok és
- Német felsőfok
- Pályakezdő/friss diplomás
- Általános iskola

Állás elmentve

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Responsibilities

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day-to-day tasks:

Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
Guiding the client through the necessary steps to restore functionality
Being responsible for either solving the issue or escalating to Level 2 support
Coordinating Service Requests by following up with the cross-functional teams
Team up with your colleagues to collaborate on problem-solving and identify major service solutions
Actively use the knowledge base to resolve problems and raise potential knowledge gaps
Coordinating and following up on Service Requests

Requirements

Fluent English language skills
Native/close to native language skills in German (support language)
Experience in telephone technical support or any customer service-related field is an advantage
Considerable familiarity with the MS Office Suite and the Windows environment in general
Attention to detail and analytical mindset
Ability to work on multiple and/or similar activities simultaneously
Outstanding team player attitude

What we offer

Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Fixed extra language allowance
Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure
Home office allowance
Last and foremost, a great team, as well as a lot of learning and training opportunities

Workplace extras

Canteen
Cafe
Corporate events
Bicycle storage
Parking
Free fruits, snacks
Free coffee, soft drinks
Massage

Company info

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

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