Unisys Magyarország Kft logó

German-Speaking Customer Service Representative - Night Shift

Állás részletei

  • Cég neve

    Unisys Magyarország Kft

  • Munkavégzés helye

    Hibrid Unisys Magyarország Kft. - Budapest, One irodaház, 1112
  • Nézze meg a jelentkezők átlag bérigényét!

  • Egyéb juttatások

    • Egészségpénztár
    • Cafeteria
    • Szakmai tréningek
    • Nyelvtanulás támogatása
    • Munkába járás támogatás
    • Egészségbiztosítás
    • Sport támogatás
    • Élet- és balesetbiztosítás
  • Munkaidő, foglalkoztatás jellege

    • Teljes munkaidő
    • Alkalmazotti jogviszony
    • Általános munkarend
  • Biztosított eszközök

    • Laptop
    • Monitor (1 db)
    • Windows
    • Headset
  • Elvárások

    • Angol felsőfok és
    • Német felsőfok
    • Pályakezdő/friss diplomás
    • Általános iskola
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Állás leírása

Responsibilities

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:
  • Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
  • Providing guidance to the client through the necessary steps to restore functionality
  • Being responsible to either solve the issue or assign up to Level 2 support
  • Coordinating Service Requests by follow up with the cross functional teams
  • Team up with your colleagues to collaborate on problem solving and identify major service solutions
  • Actively use the knowledge base to resolve problems and raise potential knowledge gaps
  • Coordinating and follow up Service Requests

Requirements

  • Fluent English language skills
  • Native/close to native language skills in German (support language)
  • Considerable familiarity with MS Office Suite particularly and the Windows environment in general
  • Attention to details and analytical mind-set
  • Ability to work on multiple and/or similar activities simultaneously
  • Outstanding team player attitude
Unisys Customer Service Team is for you, if you would like to:
  • experience real customer and employee diversity
  • be a trusted team member and have a supportive supervisor
  • work in an ethical company culture where you can be yourself
  • be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
  • have unlimited access to our online training tool to improve your soft skills and technical capabilities

What we offer

  • Hybrid working is supported
  • Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
  • Fixed extra language allowance
  • Additional shift bonuses
  • Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure
  • Home office allowance
  • Last and foremost, a great team, also a lot of learning and training opportunities

Workplace extras

  • Canteen
  • Cafe
  • Medical assistance
  • Shower
  • Corporate events
  • Bicycle storage
  • Parking
  • Free fruits, snacks
  • Free coffee, soft drinks
  • Massage

Company info

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

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