French Speaking Service Desk Agent

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Cognizant Technology Solutions Hungary Kft.
Munkavégzés helye

Mill park - Budapest, Tóth Kálmán u. 2, 1095
Fizetés

Bónusz

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Ft/hó Megnézem

Egyéb juttatások
- Nyelvtanulás támogatása
- Sport támogatás
- Élet- és balesetbiztosítás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
Elvárások
- Francia felsőfok
- 1-3 év tapasztalat
- Középiskola

Nyelvtanulás támogatása Sport támogatás Élet- és balesetbiztosítás

Teljes munkaidő Alkalmazotti jogviszony

Francia felsőfok 1-3 év tapasztalat Középiskola

Állás elmentve

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About us

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

Responsibilities:

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level

Your profile:

C1/C2 in French language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk is an advantage but not a must
You have willing-to-learn attitude & customer-focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in different shifts (8 hours/shift)
Have at least High School Diploma

We offer:

Competitive salary
Annual bonus system
Cafeteria package
Risk and accident insurance
Language course reimbursement
Medical services at a private clinic
All You can Move Sportpass
Relocation package

Work extras

Ingyen kávé, üdítő

About Cognizant:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000+ associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.