French speaking eSignature Customer Support Representative

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Cognizant Technology Solutions Hungary Kft.
Munkavégzés helye

Budapest
Fizetés

Bónusz
Egyéb juttatások
- Cafeteria
- Sport támogatás
- Élet- és balesetbiztosítás
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
Elvárások
- Angol felsőfok és
- Francia felsőfok
- 1-3 év tapasztalat
- Főiskola

Cafeteria Sport támogatás Élet- és balesetbiztosítás

Teljes munkaidő Alkalmazotti jogviszony

Angol felsőfok és Francia felsőfok 1-3 év tapasztalat Főiskola

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Cognizant Technology Solutions Hungary Kft.

FRENCH SPEAKING ESIGNATURE CUSTOMER SUPPORT REPRESENTATIVE

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Customer Support Representative is a tactical customer service resource and provides second level support for our eSignature customer base. The Customer Support Representative will both have the accountability and responsibility to deliver on our customers’ needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software.
This position reports to a Technical Support Manager.

Responsibilities

Provide exceptional technical support for the company’s eSignature component of the DAC
Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite
Escalate issues as needed in a timely manner with clear and effective communication.
Uses broad product familiarity within DAC areas to help customers increase adoption.
Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues
Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
Promotes the products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
Meets and exceeds the client’s Customer Support service level goals for eSignature and related services

Basic Qualifications

A passion for technology and helping customers solve their technical problems
Experience troubleshooting in a web-based environment
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
Bachelors of Science degree in a Computer Science, Engineering, or related technical discipline

Preferred Qualifications

Experience troubleshooting and supporting SaaS Applications
Fluent or close to native in French and English
Professional experience within relevant industries for which our client provides solutions
Ability to troubleshoot regular expressions
Understanding of web-based applications, web service APIs, and authentication technologies such as SAML and oAuth
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
Ability to collaborate with peers across the organization without friction

We offer

Chance to be part of a rapidly expanding organization
Training and continuous learning and certification opportunities
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games)
High value awards and recognitions, annual bonus for top performers, and annual salary review

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.