Employee Experience Operations IT Specialist - German Speaking

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Roche Szolgáltató (Európa) Kft.
Munkavégzés helye

Hibrid • 1133 Budapest, Véső utca 7.

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Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Egészségbiztosítás
- Sport támogatás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
Elvárások
- Angol felsőfok és
- Német felsőfok
- 1-3 év tapasztalat
- Egyetem

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COMPANY INFO

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.

THE OPPORTUNITY

The Employee Experience Operations is focused on delivering professional IT support for our Roche affiliates in the EMEA region and globally as well in cooperation with our service centers in Costa Rica and Malaysia. Our teams consist of English, German, Spanish, Italian, Polish, Russian and French speaking Service Desk Specialists from beginners to highly skilled professionals.

Provide first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application).
Give your best to represent the End Users’ needs and issues, escalate situations as required.
Keep users informed on the status of their request and guide for their best satisfaction and productivity.

WHO YOU ARE?

We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

University education in IT or related discipline is preferred
1.5 - 2 years of experience in call center, help desk, or IT desk-side support
Experience with Apple and Microsoft operating systems, Google suite, Microsoft Office products, SAP, Sharepoint, corporate networks, and video conferencing systems
Strong troubleshooting, task prioritization, and problem-solving skills
Fluency in German and English

IN EXCHANGE WE PROVIDE YOU WITH:

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, language allowance (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sport pass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office day/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.