Digital Workplace Technologies Leader / IT Services Manager

As Digital Workplace Technologies Leader / IT Services Manager (m/f/d), you will be responsible for delivering a high-quality Digital Workplace experience for employees across Switzerland. You will lead the contractor-operated Digital Workplace Technologies team and ensure that employees are equipped with secure, reliable, and modern workplace technologies that enable productivity and collaboration.
You will directly manage the local onsite Digital Workplace support team (IT Lounge / Onsite Support) and ensure strong local service delivery. In parallel, you will coordinate the local delivery of centrally managed workplace services, such as Service Desk, Device lifecycle services, collaboration platforms, mobile services, and printing solutions.
Working closely with the Country Digital & Technology Platform (DTPS) Director and central platform teams, you will ensure alignment with global standards, strong operational performance, and continuous improvement of employee experience with workplace technologies.
Digital Workplace Technologies Leader / IT Services Manager (m/f/d)
As Digital Workplace Technologies Leader / IT Services Manager (m/f/d), you will be responsible for delivering a high-quality Digital Workplace experience for employees across Switzerland. You will lead the contractor-operated Digital Workplace Technologies team and ensure that employees are equipped with secure, reliable, and modern workplace technologies that enable productivity and collaboration.
You will directly manage the local onsite Digital Workplace support team (IT Lounge / Onsite Support) and ensure strong local service delivery. In parallel, you will coordinate the local delivery of centrally managed workplace services, such as Service Desk, Device lifecycle services, collaboration platforms, mobile services, and printing solutions.
Working closely with the Country Digital & Technology Platform (DTPS) Director and central platform teams, you will ensure alignment with global standards, strong operational performance, and continuous improvement of employee experience with workplace technologies.
YOUR NEW KEY RESPONSABILITIES:
Lead and develop the contractor-operated Digital Workplace Technologies team, promoting a strong service culture and customer-focused mindset
Act as the primary IT partner for the local business regarding workplace technologies and employee experience
Work closely with the Country DTPS Director and other Functional Platform Leaders to align local priorities with global IT strategy
Ensure smooth delivery and adoption of centrally provided workplace services, including Service Desk, endpoint devices, collaboration platforms, mobile services, and print services
Drive adherence to IT Service Management processes (Incident, Request, Change, Problem)
Assure workplace technologies are operated in line with corporate cybersecurity policies, GDPR, and audit requirements
Implement Digital Workplace projects and technology rollouts in collaboration with central platform teams
Identify opportunities to improve employee productivity and simplify the IT support experience
Manage relationships with local vendors and service providers supporting workplace services
Ensure efficient use of resources and manage the local IT budget (CAPEX and OPEX)
ARE THESE YOUR SECRET INGREDIENTS?
Higher education in Information Technology or a related technical field
3–5 years of experience in system support, service desk environments, or Digital Workplace operations
Proven people?management skills with the ability to motivate teams and drive a strong service culture
Strong customer focus and the ability to act as a trusted IT partner for the business
Solid technical expertise across modern Digital Workplace environments, including device lifecycle management, Microsoft 365, networking fundamentals, telephony/mobile services, ITSM processes, and security/compliance requirements
Track record of delivering digital solutions and services for large and diverse user groups
Excellent organizational and project?management skills, with the ability to manage multiple initiatives in parallel
Valid driving license since role requires occasional travel across sites
Fluency in German and English (spoken and written); French is a plus
Swiss “Berufsbildner/in” certification (qualification to train and mentor apprentices) is an advantage
Apply today and send us your complete application documents including letter of motivation and job references in a single PDF file. We do not consider applications coming in via e-mail.
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success. jid1e5a251pn jit0312pn jiy26pn