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Czech or Slovakian Speaking Service Desk Agent

Állás részletei

  • Cég neve

    Cognizant Technology Solutions Hungary Kft.

  • Munkavégzés helye

    Budapest

  • Fizetés

    Bónusz
  • Egyéb juttatások

    • Cafeteria
    • Szakmai tréningek
    • Nyelvtanulás támogatása
    • Sport támogatás
  • Munka típusa

    • Teljes munkaidő
    • Home office
    • Alkalmazotti jogviszony
  • Elvárások

    • Angol középfok vagy
    • Cseh felsőfok vagy
    • Szlovák felsőfok
    • 1-3 év tapasztalat
    • Középiskola
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Állás leírása

Czech or Slovakian Speaking Service Desk Agent

We are looking for Czech or Slovakian speaking candidates, who would like to work in shifts.

We can offer:

  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute), home office opportunity
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

  • Handle end user calls and web queries in Czech/Slovakian and English
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases

We are looking for you, if you:

  • have excellent written and verbal communication skills in Czech or Slovakian and English
  • have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
  • have High School degree
  • have desire to learn - no IT background required, training will provide the necessary technical knowledge
  • are open to work in shifts
  • have excellent communication skills – both written and spoken
  • are flexible, open-minded personality with a "can do" attitude

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk

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