Állás részletei
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Cég neve
Eaton
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Munkavégzés helye
Budapest
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Fizetés
Bónusz -
Egyéb juttatások
- Cafeteria
- Egészségbiztosítás
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Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Angol felsőfok és
- Norvég középfok
- 1-3 év tapasztalat
- Főiskola
Állás leírása
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees.
Customer Support Representative - Norwegian Speaker
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work.
As Customer Support Representative you will provide commercial support for portfolio of customers type of project business for Norwegian market. You will be interfacing with customers and internal parties via email, phone, chat and case management tool.
Job responsibilities
- Handles inquiries via phone, chat and email from customers and/or internal parties.
- Order management: order entry, price checking, order clearing compliant with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Managing a variety of pre-sales or post-sales service functions.
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
- Nice to have bachelor’s degree in Business Administration, Finance or relevant field of studies
- Strong working experience in customer support and order management area is preferred
- Fluency in English and at least intermediate (B2 level) of Norwegian language knowledge with strong communication skills
- User level of MS Office (Outlook, Excel, Word)
- Customer service attitude, strong attention to details, punctuality and problem solving mindset
- Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage
What Eaton offers:
- Competitive compensation and benefits package (annual bonus, cafeteria, medical insurance and many more)
- Permanent contract in a fast-growing global company
- Challenging projects in dynamic collaborative team
- Flexible working solutions
- We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
Sector(s):
- Business Supporting Centres
- Client Support, Administration
HOW TO APPLY/ CONTACT INFORMATION:
You can apply with the 'Jelentkezem' button underneath.
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