Customer Support Intern - Portuguese speaker (WHC022293) - Diákmunka

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

• Handles inquiries via email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

• Active / passive student status
• Ability to work 20-25 hours / week
• Strong written and verbal communication skills in English AND Spanish required, knowledge of Portuguese would be an advantage
• Experienced user of MS office
• Strong analytical skills
• Strong attention to details
• Ability to work in a team
• SAP knowledge is an advantage

• Gr. 2833 Ft / hours
• 12 months placement
• Gaining experience in a fast-paced professional environment
• Possibility to stay with the company in the long term
• Modern Office Environment
• Volunteering opportunities
• Well-Being programs